Refund & Cancellation Policy

1. Nature of Digital Goods & Services

Bijesh Softech deals in digital software products, compiled source code modules, database schemas, and specialized software development engineering:

• Intangible Property: Unlike physical goods, digital software source code and staging deployments cannot be physically returned once access or code files have been dispatched.
• Audit Stage Verification: Orders placed on our platform initially enter a Pending Verification state to allow clients and our finance desk to review payment details before final delivery.

2. Order Cancellation Policy

Order cancellations are subject to the processing status of the transaction:

• Post-Verification Status: Once an order is marked as Approved and system credentials or source code packages are generated, the order cannot be canceled.

3. Custom Software Engineering Projects

For custom application development, custom MLM binary matching structures, or enterprise ERP contracts:

• Initial Deposit: The initial project deposit covers preliminary system architecture design, database indexing, and staging server allocation, and is non-refundable once engineering work has commenced.
• Milestone Payments: For custom projects divided into development milestones, payments made for completed and approved milestones are non-refundable.
• Project Termination: If a client cancels a custom engineering agreement mid-project, billing will be calculated based on the hours of work completed up to the written cancellation date.

4. Refund Eligibility Criteria

A refund request will be approved under the following specific circumstances:

• Accidental Duplicate Payment: If a client is charged twice for the exact same order or UTR number due to a technical network error, the duplicate amount will be refunded in full.
• Order Rejection: If an order is rejected during manual audit due to payment verification failure or software module unavailability, any received funds will be refunded.
• Inability to Deliver Core Functionality: If Bijesh Softech is unable to deliver the core functionality specified in the standard product description due to technical faults on our side, a full or partial refund will be issued following technical review.

5. Non-Refundable Cases

Refunds will NOT be granted under the following conditions:

• Change of mind or lack of business requirement after source code or staging credentials have been delivered.
• Incompatibility with client-managed third-party hosting environments that do not meet our recommended server specifications (Linux, PHP 8+, MySQL/MariaDB).
• Suspension of service due to client violation of our Terms & Conditions (e.g. illegal usage, unauthorized code distribution).
• Third-party API disruptions outside Bijesh Softech's control (e.g., payment gateway gateway API outages, WhatsApp API suspensions).

6. Refund Processing Timeline & Method

When a refund is approved by our financial audit desk:

• Processing Window: Approved refunds are processed within 5 to 7 business days from the date of approval.
• Refund Method: Refunds are issued back to the original payment source (UPI, Bank Account, or Payment Gateway account used during transaction).
• Notification: An official email confirmation with transaction reference details will be sent once the refund has been initiated.

7. How to Request a Refund

To submit a refund or billing inquiry, please email our finance team with the required information: